For over a week now I've been writing to support about the broken notifications in my forum. I have the Business VIP plan with Priority support, but so far no one actually cares to help me with this.
I get replies from them that say "we're escalating your issue" "we're contacting the proper team", with no real help. Even replies that say, "we've fixed it" and the notifications in my forum are still broken and I have gotten nothing but a lie from the support team... over a week now.
Wix, is this the kind of product you are actually asking people to pay for?!
Look at it in this light ... since, dear Wix team, I am sure that you buy things: Would YOU be happy if, for example, you went to pickup the dinner for your family that you ordered and all you got from the service provider that promised you a product that you've already paid for, was "we're escalating your issue" "we're contacting the proper team"? NO, you would not ... you would be mad as hell and NOT patient about it.
@Greta Galubauskaitė and @Domas Sabockis, you folks are the only ones who seem to care around here ... do you care? Can you deliver what Wix promised with the "priority support" I have paid for and find someone who can actually help me with this?
Hello Robin, We’re sorry that you had this experience. Let me check a couple of things and I’ll get back to you.
@Robin Griggs Wood we just released a fix. Please check if all is working as intended and let me know. Thank you!
Domas the fix still does not work, and it's getting really long for this kind of problem
Can you try one thing for us? Unfollow all categories and then follow them back again. See if that does change notification receiving for new posts.
+1 They will lose more than they will gain, and again, we patiently try to put the worries back ! they will arrive the day we will not do it anymore, and we will disappear
Thank you, @Domas Sabockis ... sorry to be a complainer, but this was the only way that I could get any progress on my problem. Yes, our notifications seem to be back (with loud hoots and cheers from my forum members ... ;o7), though we've lost any previous notifications we may have had (not complaining, just reporting). Thanks for fixing this.