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    eilia.key
    Mar 29, 2021

    Checkout page shows shipping price before customer has entered shipping information

    in Forum Discussions

    Hello, I am having an issue where wix seems to be trying to automatically detect user locations and displays an estimated shipping price. I would like the shipping price to only be displayed after the user has entered their shipping information.


    Furthermore, I have set up a small region of 3 zip codes where customers get free local delivery. The system seems to automatically select the non-free option even when the customer is in the free shipping zone. This is not satisfactory because some customers may be turned away because they think they need to pay for shipping, when in reality they don't. Furthermore, some customers that are eligible for free shipping may never try changing the shipping options, and may end up paying for shipping when it is in fact not necessary.


    How do I stop Wix from checking customer locations and automatically estimating shipping price?

    If I cant stop it, can I at least make it prioritize the cheapest form of shipping?

    1 answer0 replies
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    A
    Amber Rogers
    Mar 31, 2021
    Best Answer

    Hi, we'd love to help, however this is a forum for Wix

    Forum app matters (https://www.wix.com/create/forum).

    Please try finding your answer in Wix eCommerce

    Community: https://community.wix.com/ecommerce

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