I've been trying to connect my wix shop to facebook for the past week, but it always gets hung up on the same step. I've logged in to facebook, and I can select the shop that I want to connect my wix page to, but after I've done that the "Facebook's Program Terms" window keeps buffering into eternity. I was hoping this was just a temporary issue, but I've had it for almost a week and a half now and I was hoping to start an ad campaign on my instagram page which had to wait.
Any tips will be appreciated.
Yeah me too! Thought I had missed something but double checked but still the same. I'm sitting here now watching it go round and round. I wondered if it was actually syncing but then thought it would want me to accept terms and conditions before it did that and it's that stage that is not working. Like you I have no idea who to turn to for help
Hi @NK Cubed , @wjphotoart ,
I have the same issue, trying for 3 days now... In the past I connected another store to a facebook page without any issues.
Did you find a solution?
Update: when using edge instead of chrome I get a step further (the terms & conditions are shown), but I receive an error after submitting "accept terms".
So I kept trying different web browsers and eventually I got it to work with safari. Maybe try opera or firefox?
Problem solved! Firefox did the trick.
If you are having Facebook connection error try again issues, the Facebook not working, website down, and more, follow the steps below - Clear cache and data: You can try clearing your cache and temporary data from your device. You can do this from your web browser's settings or preferences.
Regards, Bruce
Hi!
We'd love to help, however this is a forum for Wix
Forum application matters (https://www.wix.com/create/forum).
Please try finding your answer in eCommerce
Community: https://community.wix.com/ecommerce