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    rm592001
    Jul 28, 2020

    Is there an actual person that can help with real time problems?

    in Forum Discussions

    I am very frustrated that I am having issues with my site and no one seems to respond. I sent a request for help DAYS ago and no one has responded. We pay money for these sites and expect a basic level of service. Additionally, these are our businesses and our requests need to be handled in a timely fashion because our members are waiting on us. I am losing members because of a WIx issue that may be easily solved BUT I CAN'T GET ANYONE TO HELP.

    7 answers0 replies
    7 Comments

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    rm592001
    Jul 31, 2020

    Could we move this conversation offline?

    1
    G
    Greta Galubauskaitė
    Aug 01, 2020
    Replying to

    Sure, I just wrote you a message via the Chat app.

    Like

    rm592001
    Jul 30, 2020

    Thanks for your reply. No, the comments disappeared on their own. I am the site owner and did not delete and the authors are the ones complaining that their comments have been deleted. www.nycitymoms.com

    1
    G
    Greta Galubauskaitė
    Jul 31, 2020
    Replying to

    I see. Devs found 50+ deleted comments, replies. Some of them were deleted by their owners (for instance, the last 5 were deleted by authors). Can you recall any comment text that was deleted and you believe it wasn't done by the author?

    Like

    G
    Greta Galubauskaitė
    Jul 30, 2020

    Hi, @rm592001, sorry for the late reply!

    Only authors of replies or comments or site owner can delete their content. Didn't that happened? Or users complained that their comments were deleted?

    When replying to me, please share your forum url.

    1

    rm592001
    Jul 28, 2020

    Thanks for replying. I have a forum on Wix and some replies are being deleted from posts. The replies appear on the post and then when the member goes back to the post, their reply is gone. There doesn't seem to be any rhyme or reason to it. Any ideas of what's going on?

    1

    H
    howardwlewis
    Jul 28, 2020

    What's the problem?

    1
    7 comments
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