rm592001
Jul 28, 2020

Is there an actual person that can help with real time problems?

I am very frustrated that I am having issues with my site and no one seems to respond. I sent a request for help DAYS ago and no one has responded. We pay money for these sites and expect a basic level of service. Additionally, these are our businesses and our requests need to be handled in a timely fashion because our members are waiting on us. I am losing members because of a WIx issue that may be easily solved BUT I CAN'T GET ANYONE TO HELP.

6 answers2 replies
1
rm592001
Jul 28, 2020

Thanks for replying. I have a forum on Wix and some replies are being deleted from posts. The replies appear on the post and then when the member goes back to the post, their reply is gone. There doesn't seem to be any rhyme or reason to it. Any ideas of what's going on?

1
Ramayade Lou Nguetussi
Jul 29, 2020

Hi rm592001 I think that the problem might come from access notify on your blog.what I can advice you to do is that you go and see your setting and search where you give access to your client to reply and you fix the problem there .if this is not helpful then go and found for adds which you can download for you to give full access to your client without any confusion.

1
Greta Galubauskaitė
Jul 30, 2020

Hi, @rm592001, sorry for the late reply!

Only authors of replies or comments or site owner can delete their content. Didn't that happened? Or users complained that their comments were deleted?

When replying to me, please share your forum url.

1
rm592001
Jul 30, 2020

Thanks for your reply. No, the comments disappeared on their own. I am the site owner and did not delete and the authors are the ones complaining that their comments have been deleted. www.nycitymoms.com

Greta Galubauskaitė
Jul 31, 2020Edited: Jul 31, 2020

I see. Devs found 50+ deleted comments, replies. Some of them were deleted by their owners (for instance, the last 5 were deleted by authors). Can you recall any comment text that was deleted and you believe it wasn't done by the author?

1
rm592001
Jul 31, 2020

Could we move this conversation offline?