12
Frederick Kuhne
Oct 22, 2017

Issue with mobile posts

I setup a WiX forum on my site. However, some users are seeing very odd behavior when creating a post. On a Google Nexus 6P using Chrome with the system keyboard, the user can only type a single word. On the second word, they can type it in but as soon as they hit space or a period, that second word just disappears. They can't progress beyond that.


Suggestions?

22 comments0 replies
CC
Oct 23, 2017Edited: Oct 23, 2017

Has been like this ever since wix forum was release.


Strangely enough users can't reliably type out a comment or post using an app meant to be a forum, works wonders on deskstop thou.

2
J Leigh
Oct 23, 2017

Yes has been happening since I have had the forum. People have just stopped wanting to join and post as the issues are simply not addressed. I feel so negative always bringing up issues, but many that aren't fixed at this time are dealbreakers for me. What ends up happening is forum members mention that it doesn't work ask if there is a solution. We reply it has been made known to the developers and waiting for a fix. No fix happens and it's a reflection on us for using an incomplete forum. I am now looking at other options.

Again, I hate being so negative as there is a lot of potential, but it simply isn't up to par and waiting over 6 months for a much needed fix is really much too long.

4
CC
Oct 24, 2017

Couldn't agree more. When mobile internet usage surpasses desktop usage at this time of age, an app that can't function properly on mobile will turn off many users.


I too am looking for a new alternative forum app.

2
Jack Lemister
Oct 26, 2017

Wix does an excellent job of creating easy to build websites. Unfortunately, they drop the ball on this excellence when notified (via support tickets) of issues in their Forum plugin. Yes, the "new" text editor is extremely buggy and difficult to use for everyone on mobile devices. Their developers could fix this issue in a day if they wanted, but evidently they don't to.


Along those same lines, the Forum notification page no longer auto refreshes as it has in the past. I've emailed support numerous times, called them on the phone more than once. Their response is almost comical - low number of customer complaints so no fix is forthcoming. Every smart business person in the world know customer service - satisfying customer needs - is the key to long term success. Except Wix is would seem when it comes to Forum issues.

1
Paul Phillips
Nov 9, 2017

New Wix blog uses the same forum code and they've promised a fix on that

0
Pankaj Kathar
Dec 13, 2017

Blog, forum all are buggy... Wix forum not working on mobile android device, a huge loss and a great disappointment for us and it is making such a wonderful wix platform (sorry to say but ) useless for us now :(

1
Maya Ekron
Dec 17, 2017

Hi Pankaj Kathar,


Thanks for contacting us.

There are known issues with Android devices. We are working on solving them and we are very sorry for the inconvenience.

0
Veera Prathap
Dec 18, 2017

Hi Everyone! I was really happy for finding something like wix from which I decided to build a forum but apparently due this same issues which all of you are facing is the soul reason for me to be worried as I can not roll out my business forum using wix if this glitch isn't fixed.

2
DKP101
Jan 25, 2018

Has his problem been fixed yet. I have the same problem with wix forum. My visitors are unable to type text into the comment box and cannot publish anything.

0
Maya Ekron
Jan 25, 2018

Hi guys,

There are still known issues with Android devices. iOS and desktop should be fine :)

0
Paul Phillips
Jan 25, 2018

It doesn't work with Firefox on desktop

0
Maya Ekron
Jan 25, 2018

Hi Paul,


Can you please tell me what doesn't work on Firefox?

0
Maya Ekron
Jan 25, 2018

@Paul So I'll answer you there (this thread is about mobile issues).

0
Veera Prathap
Jan 26, 2018

@Maya Ekron Could you please check with the dev team & let us know an ETA on the issue to be fixed? I've bought Wix Premium & am not able to live due to the WIX FORUM Mobile issues with Android. Please help us out here.

1
Maya Ekron
Jan 28, 2018

Hi Veera Prathap,

We cannot guarantee an ETA but we are working on fixing it. We are very sorry for the inconvenience.


1
DKP101
Mar 21, 2018

Anymore progress on this yet? We're almost at the end of March now.

1
Maya Ekron
Mar 21, 2018

We are still working on it. We will update you all when we'll done.

0
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