Hi, I'm having problem that members of my forum are unable to tag each other. It works sometimes but not others Tagging seems intermittent and takes a long time when it does.
Also is it possible to tag everyone at the same time instead of having to tag each one individually?
@Domas Sabockis Wow that was quick! I don't seem to have tagging problem here. I am very new to this so may be making lots of silly mistakes. The link is:-
It has been happening now for a long time. I just don't know what to do. Could it be anything to do with videos or GIFs or just the number of conversations on a thread?
Thanks John. That is the problem on some of the groups that I have set up the tagging does not work. The @ list does not display. Tagging works ok on the Forum - seems to be a problem within Groups. Domas was kind enough to investigate for me and he has confirmed that there is a problem and not just me and my members. I have now written to WIX and asked for the help.
Me too
We are aware of the issue and will be releasing the fix Tuesday morning. Sorry for the inconvenience.
Hi, I'm having problem that members of my forum are unable to tag each other. It works sometimes but not others Tagging seems intermittent and takes a long time when it does.
Also is it possible to tag everyone at the same time instead of having to tag each one individually?
@chrissy does it behave the same on this forum too? What's the link to your forum, we will check it out!
@Domas Sabockis Wow that was quick! I don't seem to have tagging problem here. I am very new to this so may be making lots of silly mistakes. The link is:-
https://chris03040.wixsite.com/
Can't open the site. Is it published?
https://chris03040.wixsite.com/website
Yes - it is. I can get on to it and so can about 20 or so members at moment.
@Domas Sabockis
Ok, I'm in. Waiting for approval.
Have approved you Do I need to do anything more?
Mentioning works fine for me on your site. Are you using mobile web or Wix app?
I think I am using WIX app - sorry to be a bit thick - I really am new to this
You're trying to mention on your mobile phone by using a downloaded Wix app?
I use my laptop and some of the other members use laptops and other mobiles. They all complain about tagging and I cannot always tag
It's not happening always as I understand. Did you a catch an instance where it ALWAYS fails?
as far as I know mobile users are using WIX app - as I do sometimes
Yesterday Happygirl and Pinkaholic users both said they could not tag at all - also harryflatters
They were on the Wild Life page
It might be one of fluke. Ask them to try again and if it repeats let me know :)
It has been happening now for a long time. I just don't know what to do. Could it be anything to do with videos or GIFs or just the number of conversations on a thread?
But can you reproduce it right now? If you can please take a video of it not working.
Perhaps I'd better get them all to log each time they cannot tag?
All you need to do is start typing"@" plus the member's name, with no spaces (e.g. @johnmarten), and select it from the list.
.
Thanks John. That is the problem on some of the groups that I have set up the tagging does not work. The @ list does not display. Tagging works ok on the Forum - seems to be a problem within Groups. Domas was kind enough to investigate for me and he has confirmed that there is a problem and not just me and my members. I have now written to WIX and asked for the help.
@johnmarten and @Domas Sabockis