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@Greta Galubauskaitė better sort options, i.e. filters to make searching easier!

how many level of replies can i make?

Hey, one

@Greta Galubauskaitė — “registration” wasn’t the problem for my users, the entire forum would disappear (while everything else non-forum on the page stayed), so it definitely is a forum issue. That said, I did write to support and didn’t even receive an acknowledgement email back. I thought they had all gone on early holiday ... 😄.

... OMG, this forum just disappeared completely!! Thanks heavens I tend to copy everything as I go and was able to come back and finish this comment.

@Greta Galubauskaitė - Similar problem late May. Admins lost all ability to see private subcategories. We thought that everyone had lost access to their private subcategories, but later found out that only admins were restricted. Forum option Dashboard just gave us a blank screen. Admins "magically" received access to private categories again a few days later, but almost 100 subcategories were moved into different main categories and the permissions from those main categories infected each individual private category with 9 additional members permissions (migrated from the main category that the subcategories had "magically" been moved into.

3 weeks later, still screwed, no developer communications. 2nd teir reps continue to promise callback, but no go.

I'll copy and paste from a recent email timeline in the next post.

Daniel Duran

@Greta Galubauskaitė - BEGIN PASTE:

Here is a chronological list of events since this problem began on Monday, 25 May 2020. Please note updates at the end of this email.

1. Approx. 2:00pm Monday, 25 May 2020: All features go. No problems in Forum.

2. Approx. 3:00pm Monday, 25 May 2020: Admins unable to see any private forum categories. Forum menu selection in Dashboard non-op with only blank screen displayed when Forum is selected. Sent email and requested callback from Wix support

3. Approx. 3:10pm Monday, 25 May 2020: Josue/Armando assessed problem. Determined that users could see their private categories, but admins could not. Unable to figure out problem, so forwarded to 2nd tier.

4. Tuesday, 26 May 2020: Admins regained ability to view private forum categories and Forum app functionality restored in dashboard. However, all 80+ private subcategories had been moved from under Closed Forum – Private category to Management Committee private main categories (where no subcategories had previously existed). All 10+ private subcategories moved from Closed Forum - Full Certs to Closed Forum – Private category. We assumed that all problems had been fixed, but that Wix developers had somehow shuffled all of our private subcategories into the wrong private main categories. I noticed that the 9 members (plus admins) who had originally only had access to the Management Committee – Private main category were magically given access to the private subcategories that shouldn’t have been moved there in the first place.

5. Also, Tuesday: 26 May 2020. With a deep sigh, I decided to take what we could get and I proceeded to individually move each individual subcategory back to the proper category (one at a time) using “drag and drop”. Sadly, the subcategory permissions did not revert back to the original correct permissions that they held prior to them being “magically” moved back to their original categories. Hours of work wasted, but at least the subcategories were returned where they belonged, but needed to have their permissions restored to one specific member per subcategory.

6. Later, Tuesday, 26 May 2020: Finally got callback from 2nd tier (Wes). Was up until 2:30am trying to explain what was going on. I was asked to provide screen shots so issue could be upgraded to development team support.

7. Whenever, Wednesday, 27 may 2020: Had to start from scratch describing situation to Loïck. Support continues to act under the false assumption that this is a procedural problem on my end, whereas it looks to be a glitch, bug or corruption in Wix permissions database.

8. Later, Wednesday, 27 may 2020: Finally got to serious 2nd Tier representative (Bruno). He sensibly used ConnectWise to access my screen with both Admin & Member permissions and admitted that the problem was not on my end and that he had never seen this type of problem before. He recorded later in the session to demonstrate the problems we were facing and promised to escalate to development Team. Another massively late night/early morning.

9. Thursday, 28 may 2020: Still no word from Development Team. Received another email from Loïck trying to blame problems on procedural issues on user side. Sent him proof otherwise.

10. Friday, 29 May 2020: Another email from Loïck accusing us of not correctly selecting the “Update” button after our attempts to removed unauthorized permissions from private subcategories. He based this assumption on the fact that one of Bruno’s session recordings didn’t show that particular step, even though we followed the correct procedural sequence on all previous (failed) attempts prior to Bruno’s decision to record this phenomenon. Just to make sure, I’ve again tried to remove unauthorized permissions “by the book” and again, it just forces these permissions to be “greyed out” so that we are unable to select or deselect them for removal.

11. Friday, 29 May 2020: Still no development team response.

12. Saturday, 30 May 2020: Still no damn development team response.

13. Sunday, 31 May 2020: Still no F(%@ing development team response.

14. Sunday, 31 May 2020: Our disabled site members are still screwed after a week of being unable to use their private subcategories to confidentially transmit training updates or personal information and received individualized assessments from their trainers.

15. Sunday, 31 May 2020: Time to request another callback. This is just wrong.

16. Sunday, 31 May 2020: Spoke with 1st Tier, Elida. All development Team members gone for weekend. What?

Current status:

a. Cannot select, add or edit members through editor in preview mode. We only get a blank permissions member list screen and “3 dot” animation.

b. I deleted the original Management Committee top level category, which removed the 8 “greyed out” committee members that were linked to sub-categories spread amongst the other main and sub-categories. Now I can permanently remove the 8 committee members from all categories and sub-categories and leave permissions for only 1 member, BUT that 1 member cannot access the subcategory. I’ve created new categories for test members and they also cannot see or access the private subcategories where they have permissions.

c. Permissions are still screwed up throughout all categories & sub-categories. This may never get fully resolved on my end.

Dear Development Team members, please phone me.

Daniel Duran

END PASTE